You must make your site as easy to use as possible. Potential customers won't waste their time trying to work out how to use your site. If it's not immediately obvious how they can get what they want, they won't do it. Not only should the UI (User Interface) be optimized, but the site itself should be designed to make it as easy as possible for visitors to convert to customers - i.e. it should be optimized for conversions.
In today's environment, the Internet strongly influences how franchise prospects research and respond to franchise opportunities. Consequently, the marketing function has expanded dramatically. Marketing execs have to attract prospective candidates, trigger responses, and provide systematic follow-up and analysis to support the efforts of the sales staff.
Recall that at the start of this article I mentioned how easy it was to start an online business? The other side of that coin is that every man and his dog is doing exactly that. Online consumers are jaded, and impatient. It is not easy to convince them to spend their dollars with your relatively unknown startup because there are millions of relatively unknown startups, and most of them are complete rubbish.